177 lines
7 KiB
TypeScript
177 lines
7 KiB
TypeScript
import InternalDocsLayout from "./InternalDocsLayout";
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export default function Space4ClientOps() {
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return (
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<InternalDocsLayout
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title="Client & Sales Operations"
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description="SOP-001 & SOP-002"
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>
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<div className="space-y-8">
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<div className="bg-slate-800/50 border border-slate-700 rounded-lg p-6">
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<p className="text-slate-300 leading-relaxed">
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The Corp's consulting division serves enterprise clients. We also
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hire contractors from the Foundation's talent pool, creating a
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unique pipeline.
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</p>
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</div>
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<section>
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<h3 className="text-2xl font-bold text-white mb-4">
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Client Onboarding SOP
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</h3>
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<div className="space-y-4">
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<p className="text-sm text-slate-300">
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Every new client goes through a structured onboarding process:
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</p>
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<div className="space-y-3">
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{[
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{
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num: "1",
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title: "Kickoff",
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desc: "Meet team, set goals, define scope",
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},
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{
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num: "2",
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title: "Discovery",
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desc: "Understand problem, current state, constraints",
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},
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{
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num: "3",
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title: "Planning",
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desc: "Create project plan, timeline, deliverables",
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},
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{
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num: "4",
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title: "Team Assignment",
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desc: "Assign PM, engineers, set communication cadence",
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},
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{
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num: "5",
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title: "Execution",
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desc: "Weekly meetings, status reports, feedback",
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},
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].map((step) => (
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<div
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key={step.num}
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className="flex gap-4 p-4 bg-slate-800/30 border border-slate-700 rounded-lg"
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>
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<div className="flex-shrink-0 w-8 h-8 rounded-full bg-blue-500 flex items-center justify-center font-bold text-white text-sm">
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{step.num}
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</div>
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<div>
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<p className="font-semibold text-white mb-1">
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{step.title}
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</p>
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<p className="text-sm text-slate-300">{step.desc}</p>
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</div>
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</div>
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))}
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</div>
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</div>
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</section>
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<section>
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<h3 className="text-2xl font-bold text-white mb-4">
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Creator-to-Project Pipeline
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</h3>
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<div className="space-y-4">
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<p className="text-sm text-slate-300">
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This is unique to AeThex: we hire talented contractors from the
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Foundation's community directly into Corp projects.
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</p>
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<div className="bg-slate-800/30 border border-slate-700 rounded-lg p-4">
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<h4 className="font-semibold text-white mb-2">How It Works</h4>
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<ol className="text-sm text-slate-300 space-y-2 pl-4 list-decimal">
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<li>Corp Project needs specialized talent</li>
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<li>Check Nexus (Foundation talent marketplace)</li>
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<li>Find matched contractor with right skills</li>
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<li>Make offer via standard contractor agreement</li>
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<li>Contractor executes, gets paid, builds portfolio</li>
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</ol>
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</div>
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<div className="bg-slate-800/30 border border-slate-700 rounded-lg p-4">
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<h4 className="font-semibold text-white mb-2">Benefits</h4>
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<ul className="text-sm text-slate-300 space-y-1 pl-4">
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<li>✓ Corp gets vetted, community-proven talent</li>
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<li>✓ Foundation community members get paid work</li>
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<li>✓ Win-win partnership between entities</li>
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</ul>
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</div>
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</div>
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</section>
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<section>
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<h3 className="text-2xl font-bold text-white mb-4">
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Engagement Models
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</h3>
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<div className="space-y-4">
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<div className="bg-slate-800/30 border border-slate-700 rounded-lg p-4">
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<h4 className="font-semibold text-white mb-2">
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T&M (Time & Materials)
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</h4>
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<p className="text-sm text-slate-300 mb-2">
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Client pays for hours spent. Good for exploratory work.
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</p>
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<ul className="text-sm text-slate-300 space-y-1 pl-4">
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<li>• Hourly rate: $150-300/hr (depends on seniority)</li>
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<li>• Invoiced monthly</li>
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<li>• Scope can evolve</li>
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</ul>
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</div>
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<div className="bg-slate-800/30 border border-slate-700 rounded-lg p-4">
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<h4 className="font-semibold text-white mb-2">Fixed Price</h4>
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<p className="text-sm text-slate-300 mb-2">
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Fixed fee for defined scope. Good for clear deliverables.
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</p>
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<ul className="text-sm text-slate-300 space-y-1 pl-4">
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<li>• Price agreed upfront</li>
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<li>• Scope locked down</li>
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<li>• Payment milestone-based</li>
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</ul>
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</div>
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<div className="bg-slate-800/30 border border-slate-700 rounded-lg p-4">
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<h4 className="font-semibold text-white mb-2">Retainer</h4>
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<p className="text-sm text-slate-300 mb-2">
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Monthly fee for ongoing support. Good for long-term clients.
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</p>
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<ul className="text-sm text-slate-300 space-y-1 pl-4">
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<li>• Monthly fee covers X hours/month</li>
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<li>• Overage billed at hourly rate</li>
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<li>• Flexible scope within retainer hours</li>
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</ul>
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</div>
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</div>
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</section>
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<section>
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<h3 className="text-2xl font-bold text-white mb-4">
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Client Success Metrics
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</h3>
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<div className="bg-slate-800/30 border border-slate-700 rounded-lg p-4 space-y-3">
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<p className="text-sm text-slate-300">
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We measure client success by:
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</p>
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<ul className="text-sm text-slate-300 space-y-1 pl-4">
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<li>✓ Project delivered on time & budget</li>
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<li>✓ Client satisfaction (post-project survey)</li>
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<li>✓ Repeat business / expansion</li>
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<li>✓ Referrals to other clients</li>
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</ul>
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</div>
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</section>
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<div className="border-l-4 border-blue-500 pl-6 py-4 bg-blue-900/10">
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<p className="text-sm text-slate-300">
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<strong>Questions?</strong> Contact VP of Client Success or your
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Account Manager.
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</p>
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</div>
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</div>
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</InternalDocsLayout>
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);
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}
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