AeThex-Bot-Master/sentinel-bot/src/modules/commerce/TicketManager.ts

import {
  ButtonInteraction,
  ChannelType,
  EmbedBuilder,
  ActionRowBuilder,
  ButtonBuilder,
  ButtonStyle,
  TextChannel,
  ThreadChannel,
  Message,
} from 'discord.js';
import { prisma } from '../../core/client';

export class TicketManager {
  async createTicket(interaction: ButtonInteraction, type: string): Promise<void> {
    const channel = interaction.channel as TextChannel;
    if (!channel || channel.type !== ChannelType.GuildText) {
      await interaction.reply({ content: 'Cannot create ticket here.', ephemeral: true });
      return;
    }

    await prisma.user.upsert({
      where: { id: interaction.user.id },
      update: {},
      create: { id: interaction.user.id },
    });

    const thread = await channel.threads.create({
      name: `${type}-${interaction.user.username}-${Date.now().toString(36)}`,
      type: ChannelType.PrivateThread,
      invitable: false,
      reason: `Ticket created by ${interaction.user.tag}`,
    });

    await thread.members.add(interaction.user.id);

    await prisma.ticket.create({
      data: {
        threadId: thread.id,
        userId: interaction.user.id,
        type,
        status: 'open',
      },
    });

    const embed = new EmbedBuilder()
      .setColor(0x5865f2)
      .setTitle(`🎫 ${type.charAt(0).toUpperCase() + type.slice(1)} Ticket`)
      .setDescription(
        `Welcome ${interaction.user}!\n\n` +
        `A staff member will be with you shortly.\n` +
        `Please describe your request in detail.`
      )
      .setFooter({ text: `Ticket ID: ${thread.id}` })
      .setTimestamp();

    const row = new ActionRowBuilder<ButtonBuilder>().addComponents(
      new ButtonBuilder()
        .setCustomId('ticket_invoice')
        .setLabel('Generate Invoice')
        .setStyle(ButtonStyle.Primary)
        .setEmoji('📄'),
      new ButtonBuilder()
        .setCustomId('ticket_close')
        .setLabel('Close Ticket')
        .setStyle(ButtonStyle.Danger)
        .setEmoji('🔒')
    );

    await thread.send({ embeds: [embed], components: [row] });

    await interaction.reply({
      content: `✅ Your ticket has been created: ${thread}`,
      ephemeral: true,
    });

    console.log(`🎫 Ticket created: ${thread.name} by ${interaction.user.tag}`);
  }

  async generateInvoice(interaction: ButtonInteraction): Promise<void> {
    const invoiceId = `INV-${Date.now().toString(36).toUpperCase()}`;
    
    const embed = new EmbedBuilder()
      .setColor(0x00ff00)
      .setTitle('📄 Invoice Generated')
      .setDescription('Here is your mock invoice for the requested service.')
      .addFields(
        { name: 'Invoice ID', value: invoiceId, inline: true },
        { name: 'Status', value: 'Pending', inline: true },
        { name: 'Amount', value: '$XX.XX', inline: true },
        { name: 'Service', value: 'Server Rental', inline: false },
      )
      .setFooter({ text: 'This is a mock invoice for demonstration' })
      .setTimestamp();

    const row = new ActionRowBuilder<ButtonBuilder>().addComponents(
      new ButtonBuilder()
        .setCustomId('invoice_pay')
        .setLabel('Mark as Paid')
        .setStyle(ButtonStyle.Success)
        .setEmoji('💳')
    );

    await interaction.reply({ embeds: [embed], components: [row] });
  }

  async closeTicket(interaction: ButtonInteraction): Promise<void> {
    const thread = interaction.channel as ThreadChannel;
    if (!thread || thread.type !== ChannelType.PrivateThread) {
      await interaction.reply({ content: 'This is not a ticket thread.', ephemeral: true });
      return;
    }

    const ticket = await prisma.ticket.findUnique({
      where: { threadId: thread.id },
    });

    if (!ticket) {
      await interaction.reply({ content: 'Ticket not found in database.', ephemeral: true });
      return;
    }

    await interaction.reply({ content: '🔒 Closing ticket and saving transcript...' });

    const transcript = await this.generateTranscript(thread);

    await prisma.ticket.update({
      where: { threadId: thread.id },
      data: {
        status: 'closed',
        transcript,
        closedAt: new Date(),
      },
    });

    await thread.setLocked(true, 'Ticket closed');
    await thread.setArchived(true, 'Ticket closed');

    console.log(`🎫 Ticket closed: ${thread.name}`);
  }

  private async generateTranscript(thread: ThreadChannel): Promise<string> {
    const messages: Message[] = [];
    let lastId: string | undefined;

    while (true) {
      const batch = await thread.messages.fetch({
        limit: 100,
        before: lastId,
      });

      if (batch.size === 0) break;
      
      messages.push(...batch.values());
      lastId = batch.last()?.id;
    }

    messages.reverse();

    const transcript = messages
      .map(m => `[${m.createdAt.toISOString()}] ${m.author.tag}: ${m.content}`)
      .join('\n');

    return transcript;
  }

  async createSupportPanel(channel: TextChannel): Promise<void> {
    const embed = new EmbedBuilder()
      .setColor(0x5865f2)
      .setTitle('🎫 Support Center')
      .setDescription(
        'Need help? Click a button below to open a support ticket.\n\n' +
        '**Available Services:**\n' +
        '• Server Rental - Rent a game server\n' +
        '• Technical Support - Get help with issues\n' +
        '• Billing - Payment and invoice questions'
      )
      .setFooter({ text: 'Aethex Sentinel Support System' });

    const row = new ActionRowBuilder<ButtonBuilder>().addComponents(
      new ButtonBuilder()
        .setCustomId('ticket_rental')
        .setLabel('Rent Server')
        .setStyle(ButtonStyle.Primary)
        .setEmoji('🖥️'),
      new ButtonBuilder()
        .setCustomId('ticket_support')
        .setLabel('Technical Support')
        .setStyle(ButtonStyle.Secondary)
        .setEmoji('🔧'),
      new ButtonBuilder()
        .setCustomId('ticket_billing')
        .setLabel('Billing')
        .setStyle(ButtonStyle.Secondary)
        .setEmoji('💰')
    );

    await channel.send({ embeds: [embed], components: [row] });
  }
}

export const ticketManager = new TicketManager();